Terms And Conditions
Terms and conditions for rain shelters, patio and door canopies
Our rain shelters, patio roofs and door canopies are hand-made in West Yorkshire using only the best British steel and high quality fixtures.
We usually offer full 24 months covering warranty for materials and craftsmanship, giving you the peace of mind of a well-built product, an asset built to last.
This 24 months warranty applies to normal usage conditions for the product’s intended purpose only for private domestic use, unless stated so in industrial applications. We always aim at maximizing the sturdiness, weight load capacity and weather resistance of our products way beyond what UK conditions normally throws at them, but you should take precautionary measures in cases of extreme conditions that are not usually encountered in your UK region. Although most of our products would take a person’s weight without a major structural fail, we strongly advice against this action and we would not take responsibility for any personal injury or property damage arising from it.
The lifetime of these products is normally up to 10 years, after which they will require an inspection and eventual overhaul. In highly corrosive environments, such as exposed shoreline near the sea, we recommend choosing our extra weather protection variant of the product ( zinc-plated) and structural inspection should be performed every 2 years.
Delivery and installation:
We usually offer delivery and installation in Leeds and Yorkshire area , as a paid service depending of your location. From time to time we can offer a free delivery and installation service, for certain products and destination areas. Be sure to order your product quickly, as these offers are limited.
For areas that we cannot cover ourselves, we offer a delivery option only in all UK mainland destinations and you can install the product yourself using screws and fixtures provided in the package or using your own solution depending on the wall material of your house. Full instructions for a safe installation are provided. Installation should be carried out only by qualified technicians, working at a height with such heavy objects can be dangerous for the average DIY enthusiast and improper fixing to the building may result in serious injuries to persons and damages to property for which we cannot be held accountable.
For any other destinations than mainland UK, please contact us before placing an order.
Returns and cancellations:
Our products are specially executed for your specific needs regarding dimensions, support system, paint colour and polycarbonate shade of your choice. Therefore it cannot be returned for any other reason than a serious defect which is covered by product warranty and the UK laws regarding bespoke products manufacturing.
We always aim at 100% customer satisfaction, so please offer us as much as possible detailed information about the installation site, exact measurements and it's intended use before placing an order and making the payment. In some specific cases, the design of the product may need some changes in order to meet it's purpose, which will be clearly explained to you prior to accepting the order.
Our rain shelters, patio roofs and door canopies are hand-made in West Yorkshire using only the best British steel and high quality fixtures.
We usually offer full 24 months covering warranty for materials and craftsmanship, giving you the peace of mind of a well-built product, an asset built to last.
This 24 months warranty applies to normal usage conditions for the product’s intended purpose only for private domestic use, unless stated so in industrial applications. We always aim at maximizing the sturdiness, weight load capacity and weather resistance of our products way beyond what UK conditions normally throws at them, but you should take precautionary measures in cases of extreme conditions that are not usually encountered in your UK region. Although most of our products would take a person’s weight without a major structural fail, we strongly advice against this action and we would not take responsibility for any personal injury or property damage arising from it.
The lifetime of these products is normally up to 10 years, after which they will require an inspection and eventual overhaul. In highly corrosive environments, such as exposed shoreline near the sea, we recommend choosing our extra weather protection variant of the product ( zinc-plated) and structural inspection should be performed every 2 years.
Delivery and installation:
We usually offer delivery and installation in Leeds and Yorkshire area , as a paid service depending of your location. From time to time we can offer a free delivery and installation service, for certain products and destination areas. Be sure to order your product quickly, as these offers are limited.
For areas that we cannot cover ourselves, we offer a delivery option only in all UK mainland destinations and you can install the product yourself using screws and fixtures provided in the package or using your own solution depending on the wall material of your house. Full instructions for a safe installation are provided. Installation should be carried out only by qualified technicians, working at a height with such heavy objects can be dangerous for the average DIY enthusiast and improper fixing to the building may result in serious injuries to persons and damages to property for which we cannot be held accountable.
For any other destinations than mainland UK, please contact us before placing an order.
Returns and cancellations:
Our products are specially executed for your specific needs regarding dimensions, support system, paint colour and polycarbonate shade of your choice. Therefore it cannot be returned for any other reason than a serious defect which is covered by product warranty and the UK laws regarding bespoke products manufacturing.
We always aim at 100% customer satisfaction, so please offer us as much as possible detailed information about the installation site, exact measurements and it's intended use before placing an order and making the payment. In some specific cases, the design of the product may need some changes in order to meet it's purpose, which will be clearly explained to you prior to accepting the order.
