Home / Frequently Asked Questions
If you cannot find the answer you need or do you think we should add some clarifications here, please feel free to contact us.
How do i find out what the installation cost are?
We usually cover Leeds neighborhoods, for any other areas please contact us for installation costs
What are the shipping costs for your products?
Shipping costs can vary depending of the products sizes.
We usually cover Leeds area ourselves, for any other destination we employ delivery companies
We usually cover Leeds area ourselves, for any other destination we employ delivery companies
How much time will take to receive my Door Canopy?
For our door canopies, manufacturing time can vary usually between 4-14 weeks depending of our workload.
However, most of our door canopies take between six and eight weeks to be manufactured.
However, most of our door canopies take between six and eight weeks to be manufactured.
How long does it take to manufacture a patio canopy?
For our patio canopies manufacturing time can vary usually between four and twelve weeks depending on our workload, suppliers, etc..
How long does it take to get my gate done?
For our gates and railings fabrication time can vary between usually 4 and 14 weeks.
You will be informed about delivery / installation approximate dates when placing your order. However as is bespoke work sometimes may take longer due to a multitude of factors.
You will be informed about delivery / installation approximate dates when placing your order. However as is bespoke work sometimes may take longer due to a multitude of factors.
How long does it take to install a canopy? Can I do it myself?
For a door or patio canopy it usually takes between two and six hours to install.
You can install your canopy by yourself, but be aware that this is a tailor-made fabrication and sometimes you got to have excellent skills to do it.
You can install your canopy by yourself, but be aware that this is a tailor-made fabrication and sometimes you got to have excellent skills to do it.
Can Existing manual gates be automated?
Generally they can be automated but there will be some exceptions. Much will depend on the layout of the overall site and the state of repair of the existing gates, the gate posts, the gate hinges and the gate leaf alignment. Automating gates is a highly skilled task and requires a range of skills that generally only gate automation professionals have. Read More
Can I Install an electric gate if I've got an inclined driveway?
It may be possible to install swing gates that open away from the property although you will need to ensure that the gates do not obstruct the public highway.
The solution that most people with inclined driveways adopt is to install a sliding gate; one that either slides to one side of the entrance or a bi-sliding gate where each gate leave slides to each side of the entrance. Much will depend on the space available at the side of the entrance.
The solution that most people with inclined driveways adopt is to install a sliding gate; one that either slides to one side of the entrance or a bi-sliding gate where each gate leave slides to each side of the entrance. Much will depend on the space available at the side of the entrance.
How can I Control the opening/closing of the automated gates?
What should I do In the Event of Power Failure?
Some electric gate systems also come with the option of a battery backup. However, all systems come with a manual release facility that can be used in the event of a power failure. All quality installations will provide home owners with manual release keys and instructions on how to release the automation system in the event of a power failure.
What are loop Detectors?
The loop detector is a a special loop cable, duged into the concrete or gravel driveway and connected to a detector in the electric gate system's control panel. The loops detects the presence of a vehicle which can send a command to the gate system. Loops are also placed at the gate entrance as a safety mechanism that avoids the gates closing on a vehicle if the presence of one is detected by the system.
However, new products are available on the market today and they do not require digging, using wireless technology, battery charged with battery life of 6-10 years.
However, new products are available on the market today and they do not require digging, using wireless technology, battery charged with battery life of 6-10 years.
Do I need electric locks?
A gate over 2m has a lot of leverage – you wouldn't fit your front door with a lock on the same side as the hinges. There are a variety of electric locks available, one of the most popular being a magnetic lock.
How Will I Know when is somebody at the gate if the gate is closed?
You can install an intercom, either audio or audio and video, which enables people at the gate to contact the home owner.
How do visitors enter the premises when no one is at home?
Gates are put in place to provide perimeter security.
There are a range of intercom systems that will dial a mobile number when the intercom button is pressed at the gate and the system can be programmed so that the owner of the mobile phone, once he or she knows who wants to get in, can press a number on their mobile phone which will open the gate - either partially to allow pedestrian access or fully to let a vehicle enter the property. The mobile phone user could be on the other side of the world but the technology still enables them to control the home entrance system.
There are a range of intercom systems that will dial a mobile number when the intercom button is pressed at the gate and the system can be programmed so that the owner of the mobile phone, once he or she knows who wants to get in, can press a number on their mobile phone which will open the gate - either partially to allow pedestrian access or fully to let a vehicle enter the property. The mobile phone user could be on the other side of the world but the technology still enables them to control the home entrance system.
How often do I need to have my gates serviced?
Every electro-mechanical device will fail at some time in its lifetime. An electric gate system needs a service every 12 months. Systems that are serviced will continue to operate for years (we have seen ours running up to 22 years)
Why should I order an electric powered Gate?
The main reasons that home owners install electric gates are:
- Safety
- Comfort
- Security
- Convenience
- Resale Value
- Safety
- Comfort
- Security
- Convenience
- Resale Value
What are our installation covered areas?
Based in Leeds, UK, Our covered areas are: All LS post codes, West Yorkshire, UK Mainland. Read more
What are the advantages of entrance automation?
Comfort & Safety
With an electric gate system, this not only provides a secure boundary but also ensures that even when people or cars enter the property, the gates will automatically close to provide a safe and secure environment for both children and family pets. With increasing road traffic, home owners are understandably concerned about the safety of their children and pets and how to stop them wondering out onto busy roads.
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Convenience
There are thousands of properties that have wooden or iron gates installed but, incredibly, are permanently left open. The fact is that an open gate is not a gate! However, when you consider the number of times people drive in and out of their homes every day, it probably isn't surprising that they are left open as this avoids the hassle of having to opening and closing them manually, especially when it is cold, windy or raining. Automatic gates will provide the security that people are looking for and no matter what the weather condition, at the press of a button on a small remote control device from inside the warmth of your car or from inside your house, the gate will automatically open and shut safely behind the people your have decided to invite into your home.
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Security
More and more home owners are looking to increase the security of their property to combat the opportunist, the hawker, the car thief and the vandal. Automatic and electrically controlled security gates, in conjunction with a video or audio intercom, can enable home owners to provide a secure perimeter and control who has access to the entrance of their property from the safety of the home, home office or even any part of the world!
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Resale Value
When buying a house, it is strange how one aspect of a property can be the deciding factor. Although an increasing number of homes now have automatic electric driveway gates installed, many people still haven't experienced the convenience that this type of entrance system provides. Not every house has one but there is no doubt that the ones that do will stand out from the crowd.
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What are cantilever gates?
Cantilever gate systems are designed for applications where sliding gates are required but the installation of a ground track is neither possible nor desirable. Cantilever gate systems are often chosen for industrial or commercial installations due to the robustness of the cantilever mechanism which provides a high degree of security although they work just as well on residential gates. The Rolling Center cantilever systems are compatible with our range of electric gate automation (link to gate automation), access control (link to access control) and gate safety equipment (link to gate safety).
Do you accept paypal payments?
Sometimes we do accept Paypal payments. We are selling some of our products through ebay platform as well, but not very often.
Do you do repairs, refurbishments?
Yes, we do make gates and electric gates repairs but not very often as we are always busy with fabricating new products.
For the moment we cover only Leeds area with repairs. Please read more here
For the moment we cover only Leeds area with repairs. Please read more here
How do i take the measurements to get a rough quote for my canopy?
Please read more about giving the right measurements in the download area. We have there a more accurate description. CLICK HERE
Do I have enough space to install a cantilever gate?
For cantilever gates, most of the time you need to have gate opening length plus one third. You can find complete instructions about measuring your gates in DOWNLOAD area
How long does it take until I receive an answer or quote from you?
Depending of our current jobs, answering your questions can vary between an 10 minutes and a few days. We are aiming to answer your enquiry within two days, but please consider that we are just a small team and the same people that do the fabrication also are replying to your messages.
Do I Have enough space to install a telescopic gate?
Telescopic gates are tricky to install. Follow a guide for telescopic gates measurements in the DOWNLOADS area.
For example, for a 5 m opening you will need minimum 2.8 m for the gate to open properly.
For example, for a 5 m opening you will need minimum 2.8 m for the gate to open properly.
Is there a showroom where I can see your products?
No. we do not have a showroom (yet). All our orders are taken either online or visiting customer's site. Our workshop in Leeds is not open for public. To book an appointment please ring us first. Thank you!
How much is the deposit for placing the order after I received my quote and how can I pay it?
We usually take 30-50% deposit for placing the order and can be paid cash, bank transfer, credit or debit card, cheque, paypal, even crypto sometimes.
Is THE DEPOSIT I WILL PAY REFUNDABLE
The deposit paid is mostly used for materials needed for your order and we usually order them for you from our suppliers shortly after you placed the order.
If we already used the money to get these materials or we have done all or some work to your order then the deposit is NON REFUNDABLE. Our work is valuated between £25-£150 per hour, depending on what needs to be done.
We will only accept returns of faulty items and items that differ from the advertised goods and are not responsible for any damage during transit or unloading of the item. We will not accept returns for items which have rusted as this is a natural occurrence in mild steel which is not treated. To prevent rust apply sufficient paint as required. Galvanised steel will have a hole no bigger than 9mm at the bottom and top of any hollow steel. Galvanised steel may also have a rougher finish than plain painted steel due to the dipping process, this is out of our control and is will not be classed as a fault. Please be
aware that most of our items are handmade and may differ slightly from the ones shown
and described.
If we already used the money to get these materials or we have done all or some work to your order then the deposit is NON REFUNDABLE. Our work is valuated between £25-£150 per hour, depending on what needs to be done.
We will only accept returns of faulty items and items that differ from the advertised goods and are not responsible for any damage during transit or unloading of the item. We will not accept returns for items which have rusted as this is a natural occurrence in mild steel which is not treated. To prevent rust apply sufficient paint as required. Galvanised steel will have a hole no bigger than 9mm at the bottom and top of any hollow steel. Galvanised steel may also have a rougher finish than plain painted steel due to the dipping process, this is out of our control and is will not be classed as a fault. Please be
aware that most of our items are handmade and may differ slightly from the ones shown
and described.
HOW MUCH DOES THE SURVEY COST?
We usually do not charge people for the surveys nearby but, as we are just a small team, most of the time we cannot do surveys if the order is not placed.
Survey in close by areas could cost £90-£150/h non refundable but would be included as a partial payment for your order.
Survey in close by areas could cost £90-£150/h non refundable but would be included as a partial payment for your order.
About liabilities for existing client's structures
The Client accepts that we could not held responsible for and accepts no liability for the condition or suitability of the clients existing structure, building, premises, property, land, site, facility, yacht, vehicle, or item belonging, leased, rented or borrowed by the Client, where the installation and or service is to be carried out or for the service to be carried out related to and at all times these must be in good condition. It is The Client’s responsibility at all times to determine that these are suitable for the purposes of any contract as written and in the event where The Client may be storing any component part, appliance, or equipment for the project to safeguard these from damage or theft.
HOW ABOUT THE PLANNING Permissions and things related to that?
The Client accepts that at all times, We do not hold responsibility for, or liability for any planning matter, planning consultancy work on behalf of the Client, planning applications, planning rejections, or any planning enquiries made by to any planning regulatory authority.
What's THE order cancellation policy?
CANCELLATION POLICY
As most of the items for sale on this website are made to order we currently do not offer a cancellation policy.
As most of the items for sale on this website are made to order we currently do not offer a cancellation policy.
HOW accurate are the item description and photos of the products offered on this website?
All drawings and photographs are for illustration purposes only, as most of our products are made to order to varying sizes they may vary from those shown in photographs and drawings. As a way of life we aim to build the new product better than the one presented but it's a bespoke fabrication so no liabilities taken unless there are defects in materials.
Purchasing goods from us
We are not obliged to supply the goods to you until we have confirmed that we have accepted your order and received payment in full.
All drawings, specifications, sizes, photographs, descriptive matter and advertising published by us or contained on our Site are only for giving an approximate idea of the goods described in them and colours shown are intended as a guide only
All drawings, specifications, sizes, photographs, descriptive matter and advertising published by us or contained on our Site are only for giving an approximate idea of the goods described in them and colours shown are intended as a guide only
HOW ABOUT RETURNS? What is your return policy
RETURN POLICY:
We will only accept returns of faulty items and items that differ from the advertised goods and are not responsible for any damage during transit or unloading of the item. We will not accept returns for items which have rusted as this is a natural occurrence in mild steel which is not treated. To prevent rust apply sufficient paint as required. Galvanised steel will have a hole no bigger than 9mm at the bottom and top of any hollow steel. Galvanised steel may also have a rougher finish than plain painted steel due to the dipping process, this is out of our control and is will not be classed as a fault. Please be aware that most of our items are handmade and may differ slightly from the ones shown and described.
We will, or you can arrange a delivery option for you to return the item at your costs and we will decide whether the item will be repaired, replaced or refunded. The item will then be delivered back to you at our costs and your costs of returning the item refunded if we decide the item to be faulty.
We will not accept returns or refunds if an item is ordered in the wrong size, style, finish or colour by you, nor will we accept returns for any items which have been damaged due to incorrect fitting.
We will not accept returns or refunds if an item is ordered in the wrong size, style, finish or colour by you, nor will we accept returns for any items which have been damaged due to incorrect fitting.
We will only accept returns of faulty items and items that differ from the advertised goods and are not responsible for any damage during transit or unloading of the item. We will not accept returns for items which have rusted as this is a natural occurrence in mild steel which is not treated. To prevent rust apply sufficient paint as required. Galvanised steel will have a hole no bigger than 9mm at the bottom and top of any hollow steel. Galvanised steel may also have a rougher finish than plain painted steel due to the dipping process, this is out of our control and is will not be classed as a fault. Please be aware that most of our items are handmade and may differ slightly from the ones shown and described.
We will, or you can arrange a delivery option for you to return the item at your costs and we will decide whether the item will be repaired, replaced or refunded. The item will then be delivered back to you at our costs and your costs of returning the item refunded if we decide the item to be faulty.
We will not accept returns or refunds if an item is ordered in the wrong size, style, finish or colour by you, nor will we accept returns for any items which have been damaged due to incorrect fitting.
We will not accept returns or refunds if an item is ordered in the wrong size, style, finish or colour by you, nor will we accept returns for any items which have been damaged due to incorrect fitting.
Do you want to book some other services before our products or services are delivered/fitted? Read here
We strongly recommend not to book any tradesmen to carry out any work until after you have received your order in full in case any delays/discrepancies occur.
What glazing options do I have for my door or patio canopy?
Here are most common of our glazing solutions:
Multi-wall polycarbonate glazing
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Double wall or multiple wall polycarbonate glazing
- comes in three different shading (clear, bronze and opal white) as standard option for our canopies - thickness from 6 mm up to 24 mm (standard 8 or 10 mm depending of the canopy width) - 10 years warranty - UV protection Main Advantages
Polycarbonate sheets come in many colours but the main ones are clear which lets in maximum light then Opal which is the opposite of clear in that it loses a lot of light but it still has two advantages one is it reduces heat build-up from the sun then the second advantage is the sheet hides dirt droppings etc so requires less cleaning the next colour is bronze which is a brown-tinted sheet so it goes well with timber structures like pergolas or on lean-to roofs above a patio. There is also less used colour like blue or heat guard which is silver there are also mixed sheets that have two colours like a bronze opal combination so you can have one colour outside and another colour inside. Standard Colours
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clear-bronze-opal shading
opal polycarbonate glazing example
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Solid Polycarbonate Glazing
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Stainless steel frame and structure with solid polycarbonate glazing with numerous advantages: first of all - unbreakable, totally see-through
Solid Polycarbonate Sheet. The solid sheets are used for just about everything you can think of from machine guards to police riot shields this is because it has fantastic impact resistance, I remember Hans from Holland smashing a piece with a hammer during my introduction to the material explaining its 200 times stronger than glass. He was right but what does this mean to you? Well let's start with cutting polycarbonate can be cut with an ordinary hand saw a jigsaw or a rip saw with a fine blade and lots of care. Solid sheets will not crack during cutting which is a big help. What are solid polycarbonate sheets be used for? These sheets make a great glass clear roof material safe due to the impact resistance they reduce light by little or nothing and you can see straight through them. In the event a roof tile should hit the sheet it's just going to bounce. Security these sheets cover everything from Church windows bank windows to the counter at your local chicken take away on a Friday night that's because bricks can break these sheets. |
solid polycarbonate
solid polycarbonate glazing example - clear
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Aluminium Composite Glazing
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aluminium composite colour options
aluminium composite glazing example
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Glass Glazing
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Stainless steel / Mild steel metal frame and support system and glass glazing, various thicknesses
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glass porch canopy glazing example
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Other Glazing solutions
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Not usual but we can manufacture our canopies using stainless steel sheets, powder-coated mild steel sheets.
Sometimes, we can also use acrylic corrugated sheets, in different colours and thicknesses with the biggest advantage that they are cheap. |
acrylic corugated sheet
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